Shipping policy

Brand: 1:9 Perfumery
Support: support@1isto9perfumery.com

Last updated: 24 August, 2026

1) Order Processing

Orders are usually processed within 1–3 business days after payment is captured.
Weekend/holiday orders ship next business day.
During high volume or operational disruptions, processing may extend to 5 business days (we’ll email you if so).

GST Invoice: A tax invoice will be issued for every shipment in compliance with CGST Rules, 2017. If e-invoicing applies to us under current GST thresholds, we’ll generate an e-invoice (IRN/QR) accordingly.

2) Delivery Options & Timelines

Domestic (India)

Standard Surface: 3–7 business days post-dispatch (metro lanes).
Remote/ODA pin codes: 5–10 business days post-dispatch.
Expedited Air: Offered on eligible SKUs/regions.

International

We currently ship internationally to the following countries/regions:

United States of America (USA)
United Kingdom (UK)
Canada
Australia
Singapore
United Arab Emirates (UAE)
Malaysia
New Zealand
All countries within the European Union (EU)

International orders are shipped through eligible tracked courier services, subject to carrier acceptance for perfume/fragrance products.

Estimated international delivery is generally 7–15 business days post-dispatch, depending on the destination, service availability, customs clearance and local delivery conditions. Remote locations may require additional time.

Timelines are estimates from our courier partners and can vary due to weather, strikes, operational constraints, customs inspections, regulatory requirements or other circumstances beyond our control.

3) Shipping Fees

Free Standard Shipping is available on all domestic orders within India.
Free Standard International Shipping is available for orders delivered to the USA, UK, Canada, Australia, Singapore, UAE, Malaysia, New Zealand and all EU countries.
There is no minimum order value required to qualify for free standard shipping unless otherwise stated during a specific promotion.
Expedited shipping, where available and selected by the customer, may be charged separately and the applicable amount will be displayed at checkout.

4) Cash on Delivery (COD)

COD is Not Available.
All international orders must be prepaid.

5) Address Accuracy & Delivery Attempts

Please ensure name, phone and address (with landmark & pin code) are accurate.
For international orders, customers must ensure that the recipient name, telephone number, complete address, postal/ZIP code, state/province and country are entered correctly and comply with local delivery requirements.
If a parcel returns due to incorrect details or repeated non-availability, re-shipping charges may apply.
Free shipping applies to the initial shipment only. Where an order must be re-shipped due to an incorrect/incomplete address, recipient non-availability, refusal of delivery, failure to complete required customs formalities or another reason attributable to the recipient, the actual re-shipping cost may be payable by the customer.

6) Tracking

You’ll receive a dispatch email/SMS with the tracking link once your order ships.
Tracking may take up to 24 hours to reflect the first scan.
International tracking updates may occasionally take longer to refresh while a shipment is in transit between countries or undergoing customs clearance.

7) Dangerous Goods (Perfume) & Service Limits

Our products may be alcohol-based (Class 3 – flammable liquids). Couriers and postal operators treat such items as Dangerous Goods (DG). Because of this:

Certain SKUs may ship by ground/surface only within India; air-express may be unavailable or limited.
Postal networks and some couriers restrict or prohibit flammable liquids (including perfume) for air carriage. We comply with these restrictions.
For international air, only permitted “limited quantities” with compliant packaging may be accepted by carriers; route-level acceptance varies.
International shipping is offered only where a compliant courier/service is available for the destination and applicable perfume product.
Availability of shipping to a listed international country does not necessarily mean that every shipping service or delivery location within that country will be available.

If an item in your cart is DG-restricted for your route, we’ll auto-limit the shipping methods at checkout or contact you to switch to an eligible service.

If we are unable to ship an international order because no compliant carrier or route is available, we will contact you. Where an alternative cannot be arranged, the affected order will be cancelled and the applicable refund issued.

8) International Duties & Taxes

For international orders, 1:9 Perfumery aims to provide a seamless, all-inclusive delivery experience. Applicable customs duties, import taxes, VAT/GST and standard customs-clearance charges are accounted for as part of our international pricing and shipping arrangement.
Customers will generally not be required to separately pay these charges at the time of delivery.
International product prices may therefore differ from prices applicable to orders within India, reflecting the additional costs associated with international fulfilment, duties, taxes and cross-border logistics.
In the unlikely event that a destination authority or courier requests an additional customs-related payment, please contact us at support@1isto9perfumery.com before making the payment so that our team can assist you.
We cannot under-declare the value of shipments or mark commercial orders as “gifts.”
Delivery timelines may be affected by customs clearance procedures, even where duties and taxes are handled by us.

9) Undeliverable, Lost, or Stolen Parcels

If tracking shows “Delivered” but you haven’t received it, please check with neighbours/security and your local delivery hub first.
Report issues to support@1isto9perfumery.com within 48 hours of the delivery scan so we can investigate with the carrier.
Parcels marked “delivered” by the carrier are not covered for theft after delivery; we’ll still support with best-effort investigations.
For international shipments, carrier investigations may take longer due to coordination between origin, destination, customs and logistics partners.

10) Damages & Shortages

If your order arrives damaged:

Photograph the outer box, inner packaging, and product.
Email support@1isto9perfumery.com within 48 hours of delivery, including your order number and photos.

Keep all packaging until the claim is closed.

These requirements apply to both domestic and international shipments.

11) Returns, Exchanges & Cancellations

See our Returns & Refunds Policy for eligibility, timelines and conditions.
Orders can be cancelled or edited only before dispatch. After dispatch, changes may require an RTO and re-ship (fees may apply).
For international orders, once the shipment has been handed over to the courier, destination-country or address changes may not be possible.
Where an international order is returned to us due to incorrect address details, non-acceptance, incomplete customs documentation or repeated delivery failure, re-shipping and other associated charges may apply.

12) Compliance Notices (India)

Grievance Redressal (E-commerce Rules, 2020): We acknowledge consumer complaints within 48 hours and aim to resolve them within 1 month from receipt.
Legal Metrology (Packaged Commodities): Required declarations (MRP, quantity, manufacturer/packer/importer details, etc.) are displayed on the product package and, where applicable, on the product page.

Grievance Officer:
Name: ERAYA Perfumes and Skincare PVT. Ltd.
Email: support@1isto9perfumery.com
Acknowledgement in 48 hours; resolution target within 1 month.

International shipments are additionally subject to the applicable customs, import, dangerous-goods, consumer and delivery regulations of the destination country.

13) Restricted Addresses & Open-Box

We may be unable to deliver to PO Boxes, APO/FPO, army cantonments, high-security zones, or locations restricted by carriers.
For international orders, certain islands, overseas territories, military addresses, PO Boxes and remote postal codes may not be serviceable even where the relevant country is listed as an eligible shipping destination.
Open-box delivery is currently not supported; please record an unboxing if you’re concerned about damage claims.

14) International Shipping Availability

International shipping is currently available to: USA, UK, Canada, Australia, Singapore, UAE, Malaysia, New Zealand and all European Union (EU) member countries.

Standard shipping to these destinations is FREE.

International shipping availability is subject to courier serviceability, Dangerous Goods regulations, customs restrictions and local import rules. If we are unable to fulfil an order to a particular postal code or destination, our team will contact the customer to discuss available options.